Tip #4 on being a great client: Deal with your attorney’s staff whenever possible. While you may be billed for a paralegal or legal assistant’s time, it will be at a lower rate than that of your lawyer. Paralegals have specialized training and, in many cases, a great deal of experience. They can often help you without getting your attorney involved. If you absolutely must speak to your lawyer, be prepared to leave a message and be called back.